problem on his hands that needed to be fixed immediately. What had looked good on the surface was falling
apart internally. The first "quick fix" that Matt could
think of was to hire three temporary full-time employees to answer the phones so they would not go to
voicemail. He knew the financial burden of hiring these
temporary workers would cut into his profits. However,
he only intended to keep them employed for a short
period of time. He had hoped hiring them would
provide him with the extra time he needed to
contemplate his next move.
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